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  • Publisher FAQ

Publisher FAQ



    Video Files


  1. What type of video files do you accept?

  2. What file types do you use for playback?

  3. What is the maximum file size one can upload?

  4. Do you support High Definition Video (HD)?



  5. Uploading Video Files


  6. How does one upload video files?

  7. What is the bulk upload process?



  8. Encoding


  9. How do I choose the format and quality of the encoded video file?

  10. Can I change the quality of the encoded video file?

  11. How do I know when my file is encoded properly?

  12. How can I change the thumb images for my video?



  13. Advertising


  14. What advertising platforms do you support?



  15. Player Integration


  16. We have a flash player that we would like to use. Does MediaMelon support that?

  17. What video players do you support?



  18. Platform Migration


  19. We currently use a different video delivery provider. Does MediaMelon offer any tools for migration?





  1. What type of video files do you accept?

    MediaMelon accepts the following video file formats: .avi, .mov, .mpeg, .mpg, .mp4, .3gp, .asf, .wmv, .flv, .f4v.

  2. What file types do use for playback?

    After uploading a video to MediaMelon, the video file is encoded as a flash video (.flv). If the uploaded video is .mp4 or .f4v, the format is retained and the encoded video will remain in the same format. This allows retaining the quality of the video. For example, an uploaded video encoded in H.264 of MPEG4 AVC will retain its video encoding so that the video plays back in the original quality.

  3. What is the maximum file size one can upload?

    MediaMelon allows you to upload a file as large as 4GB. File smaller than 100MB can be uploaded via the dashboard directly. For any file larger than 100MB, we recommend using FTP to do the upload.


  4. Do you support High Definition Video (HD)?

    Yes, MediaMelon supports High Definition Video. You can upload HD videos encoded as H.264. MediaMelon preserves the encoding and enables playback of H.264 videos in a flash player.

  5. How does one upload video files?

    The MediaMelon dashboard allows you to upload files that are of size 100MB or smaller. For larger files, we recommend using an FTP program that FTPs the video to the MediaMelon servers.


    For publishers who are migrating from an existing service to MediaMelon, we offer a very transparent way of migrating your videos to MediaMelon. Please see the section on Migration for more details

  6. How can I bulk upload videos?

    MediaMelon provides you with an FTP server. You will use the username and password for your MediaMelon account to upload a set of videos. MediaMelon also allows you to create albums or channels of a set of videos. Each album (or channel) will have one or more videos. You create a new album (channel) from the MediaMelon dashboard and create a folder by the same id under which you will put all the videos for that album (channel).

  7. How do I choose the format and quality of the encoded video file?

    The final video is always in .flv format. The video data within this format will be encoded using H.264.

    The publisher can set the quality of the videos based on their needs. MediaMelon provides the following choices:

    • Standard Quality (480x360 or 640x360; bitrate is 500kbps)
    • High Quality (960x720 or 1280x720; bitrate is 1.5Mbps)
    • High Definition (1440x1080 or 1920x1080; bitrate is 3Mbps)

  8. Can I change the quality of the encoded video file?

    Please notify MediaMelon Support if you do not like the quality of the encoded video file or if you think the quality can be improved. An alternative to bypass MediaMelon from encoding the video is to provide your video as an .flv file. This will ensure to keep the original quality of your video.

  9. How do I know when my file is encoded properly?

    MediaMelon servers will send you an email with the link to the final video and the URL to embed the video in your website upon successfully encoding and publishing the video.

  10. How can I change the thumb images for my video?

    MediaMelon creates default thumb images for each video that is uploaded. In case, you like to associate a different image, please log into the MediaMelon dashboard and upload a new thumb image for your video.

  11. What advertising platforms do you support?

    MediaMelon support the following Advertising Platforms:

    • Adap.tv
    • Panache

    MediaMelon supports pre-rolls, post-rolls, mid-rolls and overlay ads.

  12. We have a flash player that we would like to use. Does MediaMelon support that?

    Yes, you can continue to use your favorite flash player with MediaMelon. We can bring the video delivery functionality into your player via a flash plugin. The flash plugin can be integrated with your flash player with relative ease so that you get the great delivery service from MediaMelon while keeping your existing player. For further details on the integration, please checkout the Documents section of the MediaMelon dashboard or contact MediaMelon Support.

  13. What video players do you support?

    MediaMelon flash plugin is available for the following flash players:

    • Jeroen Wijering JW Player
    • FlowPlayer
    • Flex Player

  14. We currently use a different video delivery provider. Does MediaMelon offer any tools for migration?

    Yes, with MediaMelon, you can transition from your current video delivery provider with relative ease. MediaMelon provides a unique video player that you can use to achieve this. When you use MediaMelon player to play your flash videos from your current video delivery provider, upon the first playback, the video will get uploaded to MediaMelon. The subsequent playbacks will be delivered from MediaMelon.

    This functionality works whether you use the MediaMelon flash video player or you integrate MediaMelon plugin into your existing video player.

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